Efficiency and effectiveness: characteristics of the management of public institutions

Abstract

In public organizations, the term «efficiency» has begun to be «measured» by the degree of service rendered to the citizen, by considering him as a customer to whom all actions of the organization should be directed [4]. Efficiency in the public sector is determined by the allocated time, the financial resources spent and the means needed to carry out activities. Efficiency represents the key element of resource allocation analyzes, regardless of their nature [2]. An efficient and effective governance involves social responsibility, public sector transparency, citizen participation in solving public problems at any level of administration, strong differentiation between administrative leadership and political leadership, respecting democracy and human rights, professionalization of public office and ensuring financial responsibility