Abstract:
Every public service must be established and managed based on citizens’ needs.
On the other hand, citizens care less about who is the service provider, as long as the
service is continuously provided. In other words, public administration must not carry
the “burden” of organizing and managing public services on its own. It is a task
that can be delegated. Scholars in the Republic of Moldova call this situation indirect
(delegated) or conceded public service management. A brand new option of indirect
management established in our country is also the public-private partnership. There
are, however, some public services whose importance for the state is too great, thus
making their delegation to private persons impossible. Ultimately, public administration
is the one to decide which the optimum option for managing a public service
is. The decision must be made based on existing legal framework, users’ wishes, and
sometimes international experience. The most important thing is that public administration
authorities and final users do not lose control over a public service which
is indirectly managed. This becomes even more imperative now, given in our current
legal framework there are several unclear stipulations, which, in some situations of
delegated public service management, could be interpreted not in the benefit of public
administration and citizens.
